This space contains information about BMC Remedy ITSM Suite 7.6.04.
A significant portion of the content for this product exists in PDF format. If you cannot find the information that you need in the navigation pane, use the search box above the navigation pane or see the documents in the PDFs topic.
Smart IT version 1.3 released
BMC Remedy with Smart IT version 1.3 is released.
For more information about Smart IT see, .
Where to start
- Administrators: See the PDF versions of the product guides and the service packs and patches documentation.
- Administrators (if Smart IT is installed): System requirements for Smart IT, Installing the Smart IT interface, Upgrading BMC MyIT 2.0 to Smart IT 1.0, Configuring Smart IT after configuration
- New users: Review the Key concepts information.
- Experienced users: See the PDF versions of the product guides.
- Users (if Smart IT is installed): Navigating the Smart IT interface, Creating tickets using Smart IT, Handling tickets and related information dynamically using Smart IT, Viewing and updating tickets using Smart IT
- Architects: Review the deployment architecture and the performance documenation
- IT managers: Review the deployment architecture information.
About BMC Remedy ITSM Suite 7.6.04
BMC Remedy ITSM Suite overview